Interflora Australia‑Wide Delivery – Terms and Conditions
These terms apply specifically to orders placed through our Interflora Australia Wide section. They operate in addition to our main Lillypad Flowers & Events Terms and Conditions. If there is any inconsistency, these Interflora‑specific terms will apply to Interflora orders.
For more information about Interflora itself, please also see
Interflora’s website: https://www.interflora.com.au/
1. Service overview
1.1 Our Interflora Australia‑wide service allows you to send flowers and gifts to locations outside our local delivery area via the Interflora network.
1.2 By placing an order through the Interflora Australia Wide section, you agree to these terms, our main Terms and Conditions, and acknowledge that Interflora’s own policies also apply.
1.3 For more information about Interflora’s service, please see their website: https://www.interflora.com.au/
2. Products and eligibility
2.1 Only products listed in our “Interflora Australia Wide” category/section are eligible for delivery via this service.
2.2 Products from any other category on our website cannot be sent using Interflora and are available only for our local delivery area.
2.3 Product images and descriptions are a guide to style and value only. Actual designs may vary depending on the fulfilling florist’s stock and seasonal availability.
3. Who makes and delivers your order
3.1 Interflora orders are not made or delivered by Lillypad Flowers & Events in store for the recipient’s location; they are fulfilled by an Interflora member florist local to the delivery area.
3.2 Lillypad Flowers & Events is an Interflora member florist and may, from time to time, fulfil Interflora orders on behalf of Interflora and other Interflora florists when the recipient’s address is within our local delivery area.
3.3 Once your order is accepted, we transmit it through Interflora to a participating Interflora member florist located near the delivery address (which may include Lillypad where applicable).
3.4 That Interflora florist is responsible for making and delivering your gift in line with Interflora’s standards and policies.
4. Pricing and delivery fees
4.1 A flat $19.95 delivery fee applies to all orders placed for delivery through our Interflora Australia‑wide service.
4.2 This delivery fee is in addition to the product price shown for each Interflora item.
4.3 All prices are in Australian dollars and include GST where applicable.
4.4 We may update prices and fees from time to time, but changes will not affect orders that have already been accepted and paid.
5. Substitutions and product variations
5.1 By purchasing any item from the Interflora Australia Wide section, you acknowledge and accept the Interflora substitution policy.
5.2 If a particular flower, colour, container or gift item is unavailable, the fulfilling florist will choose a replacement that is as similar as possible in style, colour, quality and price.
5.3 Designs and contents may therefore vary from the images shown on our website due to local and seasonal availability, but the overall value and style of your gift will be maintained.
5.4 Where products include unbranded wine or alcohol (for example, “white wine”, “red wine” or “sparkling”), the bottle shown is indicative only and a similar product of comparable style and value may be supplied by the fulfilling florist.
5.5 Only where a specific branded alcohol is clearly named in the product title or description (for example, Moët or Antipodes) is that brand intended to be supplied. If it is unavailable, the fulfilling florist or Interflora will arrange an alternative or follow their own refund/credit process.
6. Delivery dates, times and cut‑offs
6.1 You may select a preferred delivery date when placing your order. Delivery will be made on that date or as close as reasonably possible, in line with Interflora’s operating hours and local florist conditions.
6.2 Our same‑day cut‑off time for Interflora Australia‑wide orders is 1:30pm (AEST/AEDT - Victoria). Orders placed after 1:30pm will generally be delivered on the next available delivery day.
6.3 Specific delivery times cannot be guaranteed for Interflora orders, including morning or afternoon windows, unless clearly offered and confirmed at checkout.
6.4 Deliveries are generally made during the standard business or delivery hours of the fulfilling florist. In some regional or remote areas, delivery may take longer (for example up to 24–48 hours) depending on local courier and florist schedules.
6.5 Delivery may not be available or guaranteed on public holidays and Sundays, and may be restricted or limited on certain Saturdays and peak trading days, in line with Interflora’s delivery policy.
6.6 All Interflora deliveries are subject to local conditions, including local florist stock, courier schedules, access restrictions and time zones. Where local conditions affect delivery, Interflora or the fulfilling florist may adjust the delivery time or date as necessary.
7. Recipient details, incorrect addresses and redelivery
7.1 Please ensure the recipient’s full name, complete address and a local contact phone number are accurate and provided at the time of ordering. A local phone number is strongly recommended and may be required for some locations.
7.2 If a delivery attempt is made to the address provided and it is incorrect, incomplete or the recipient has moved, additional fees may apply for any redelivery or order amendment, in line with Interflora’s policies.
7.3 If the recipient is not at home, the fulfilling florist will follow Interflora’s standard procedures for leaving items in a safe place (where appropriate) or arranging collection/redelivery. Additional redelivery fees may apply.
7.4 In some cases (for example, secure buildings, remote properties or restricted access locations), it may not be possible to complete a delivery without further information from you or the recipient, which may delay delivery.
8. Extreme weather and safety
8.1 In cases of extreme weather (such as heat waves, heavy rain, storms or other severe conditions), the fulfilling florist will decide whether it is safe and appropriate to leave flowers or gifts unattended.
8.2 If it is not safe to leave the delivery and the recipient is not available, the order may be returned to the florist and redelivery fees may apply.
8.3 Local practices for contacting recipients, rearranging delivery or storing items will follow Interflora’s and the fulfilling florist’s policies.
8.4 In all cases, decisions about whether it is safe to leave items, return them to the florist or reschedule delivery are made in accordance with Interflora’s and the local florist’s safety and care guidelines.
9. Changes, cancellations and complaints
9.1 Requests to change or cancel Interflora orders must be made as early as possible, and cannot be guaranteed, especially close to the delivery date or during peak periods.
9.2 Once an Interflora order has been transmitted to the fulfilling florist, changes or cancellations may not be possible or may incur fees, in line with Interflora’s terms.
9.3 If you have a concern about the quality or delivery of an Interflora order, please contact us promptly with your order number and photos (if applicable). We will liaise with Interflora and the fulfilling florist to investigate.
9.4 Where appropriate, remedies such as repair, replacement, refund or credit will be provided in line with Australian Consumer Law and Interflora’s policies.
10. Alcohol and legal requirements
10.1 Where Interflora products contain alcohol, all local liquor laws apply in the area of the fulfilling florist.
10.2 The recipient may be required to show proof of age on delivery. If appropriate ID cannot be provided, the florist may refuse to leave the alcohol and arrange an alternative solution (such as delivery without alcohol or return to store).
10.3 Specific alcohol brands may vary depending on local availability, except where a named brand is clearly specified in the product description.
11. Liability and Australian Consumer Law
11.1 To the extent permitted by law, Lillypad Flowers & Events is not responsible for any act or omission of Interflora or the fulfilling member florist.
11.2 However, nothing in these terms excludes, restricts or modifies any consumer guarantees or rights you have under the Australian Consumer Law.
11.3 Where our liability cannot be excluded, and to the extent permitted by law, our liability in relation to Interflora orders is limited to arranging a replacement, resupply or refund (as appropriate) in coordination with Interflora.
12. Contact for Interflora orders
If you have any questions or concerns about an Interflora Australia‑wide order placed through our website, please contact Lillypad in the first instance:
We will help liaise with Interflora and the fulfilling florist to resolve any issues as quickly as possible.
