Delivery & Cancellations

Lillypad treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:

• Full name of the deceased
• Name and address of the funeral home and name and phone number of a relative will be needed.
• Date and time of the funeral (an additional fee may incur for early delivery)

When sending flowers to nursing homes and hospitals please ensure the patient will be available upon the delivery date arranged for the flowers. Most hospitals will not allow fresh flowers or plants to be sent to patients in ICU, Burns and certain High Dependency Wards. If the patient has been discharged on delivery of the flowers, Lillypad will contact you to arrange redelivery, additional fees will apply.

Please supply Lillypad with the recipient's:

• Full name
• Ward name or number
• Hospital name and address
• Whether the recipient is a patient/resident or part of the staff.

For hospital and nursing home deliveries, Lillypad recommends sending flowers and gifts that are already arranged in a container. Please note:

• Do not send loose cut flowers as there are usually limited suitable vases available
• Do not send large arrangements as space is often restricted
• Most hospitals do not allow plants
• Some hospitals do not allow flowers in intensive care or other special care units.

For deliveries to ships:

• Please allow 24 hours for the delivery to be processed
• The following information is needed to process the order smoothly.

This information can be included in the Address Details or Special Instructions:

• Name of shipping line
• Name of ship
• Cabin number/deck number
• Exact time of departure
• Whether the recipient is a passenger or crew member

For deliveries to Hotels & Resorts, please supply the recipient's:

• Hotel or Resort name
• Room name or number and address
• Whether the recipient is a guest or part of the staff

Please be aware that Lillypad cannot guarantee delivery on Public Holidays as most florist shops are closed.

The cut off time for guaranteed Christmas delivery within Australia is 12:00 Midday AEST on Saturday 24th of December. Due to the large volume of orders that our florists will be delivering for Christmas, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavour to have all orders delivered as soon as possible, but any orders placed after the cut off time may not be delivered until Wednesday 28th December at the earliest.

The cut off time for guaranteed Valentine's Day flowers deliveries within Australia is 1:00pm AEST on Thursday 14th February . Due to the large volume of orders that our florists will be delivering for Valentine's Day, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavour to have all orders delivered as soon as possible, but any orders placed after the cut off time may not be delivered until Friday 14th February.

The cut off time for guaranteed Mother's Day flowers deliveries within Australia is 10am Sunday 8th May (or earlier if sold out). Due to the large volume of orders that our florists will be delivering for Mother's Day, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavour to have all orders delivered as soon as possible, but any orders placed after the cut off time may not be delivered until Monday 11th May.Due to the large volume of orders and availability of couriers in some areas on Mother’s Day, it may be necessary for us to have some orders delivered on Saturday 9th of May.

Sunday deliveries are not available as most florists across Melbourne and Australia are closed. Flower orders online which specify Sunday deliveries will be kept on hold, a customer service representative will contact you on Monday to arrange an alternate delivery date or refund where appropriate. An additional surcharge of $5 applies to Mothers day deliverys due to increased courier costs.

Cancellations or changes to orders must be made within 24 hours of ordering.

• A $10 administrative fee will be deducted from orders cancelled 24 hours prior to delivery date.
• 50% of order value will be deducted from orders cancelled less than 24 hours that have already been prepared and with the couriers.
• Cancellations can not be made after flowers have been delivered.

Our site provides visitors the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. This site also gives visitors the ability to remove their information from our database, stop future e-mails, cancel our service, and change and/or modify information provided previously.

Cancellations or changes to orders must be made within 3 weeks prior to event date.

• 20% deposit is non refundable
• Cancellations 14 - 21 days before event 50% of the total quoted price. 
• Cancellations 1 - 14 days before event 100% of the total quoted price